1 reviews | Active since May 2015
My MTN network services keep getting suspended.
My MTN network services keep getting suspended. This has happened twice in the past month and there is no reasoning behind it. I currently cannot make any calls, send out messages or access the internet. <br> I tried calling the call centre but they are currently striking hence the call centre is closed. I went into The Eastgate MTN and no one was able help me. Their excuse was that they are unable to assist due to the call centre being closed.<br> No one was able to give me a reason as to why my services has been suspended or provide me with any indication as to when they will be able to assist with this. I am now currently sitting with a phone that is unable to make calls, send messages or connect to the internet yet I am paying VERY MUCH every month for this contract<br>
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the lines are reactivated and they are currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the lines are reactivated and they are currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
