1 reviews | Active since Jun 2017
My MTN Insurance Nightmare
<p>in 2014 i took a contarct for iphone 6 with mtn and also the insurance which im still paying so my started to give me proble lately with charging port where i bought charges but still my phone was not charging normally because i had to bend the charger everytime i charge which cause my chargers to broke, so i reported it to mtn as i have insured this phone and they told me to fill up the claim which i did and submit but from then they requested documents one by one which i submitted untill they told me that my IMEI number of my iphone that i submitted is in correct but they can see that i have the insurance . so i ask if you can see that i have the insurance what is stoppping you from helping because im paying everything and the only device that i insured is my iphone 6. i went from one mtn shop to another where they could see that im still paying for my iphone insurance but the insurance department insist that the IMEI number is incorrect which suprise me.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike