1 reviews | Active since Oct 2018
MY MTN HANDED OVER ACCOUNT NO ONE KNOWS??
My account has been handed over fine no problem - but now I have paid. The company that my account has been handed over to don't have any of my details I gave them my ID number and cell number they don't haver my details so what now?
The MTN call centre can't help because it shows that the accounts handed over they don't even wanna tell me the amount owing or any details about my account. They don't wanna put me through to the legal department apparently they are not allowed - LIKE REALLY?
So who knows now? VVM doesn't know? MTN doesn't KNOW Manje senze njani? Make a plan people!!!
Good day Andile
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Andile
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Andile
Thank you for your post.
Please note that we tried contacting you on your number but you did not answer. Kindly note that your account has been removed from legal and your line has been reactivated. We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
Good day Andile
Thank you for your post.
Please note that we tried contacting you on your number but you did not answer. Kindly note that your account has been removed from legal and your line has been reactivated. We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team