My MTN contract STILL has NOT been cancelled

I tried calling 808 and 083 1 808 to no avail as nobody is answering (just music playing forever), it's in regards to cancelling my contract and going on prepaid. I called and found out that my contract still has NOT been cancelled. I have CALLED several of your customer care numbers that direct me to 808 WHICH DOES NOT WOR**** I have complained on HelloPeter about this before and this is the e-mail, as well as the response I received:

"My contract ends on the 2nd of October and I have been trying to cancel my contract with MTN and go on prepaid but nobody is answering the phone, just music playing for long periods of time and nothing more. I tried going into the store and they tell me that I can only cancel it via the phone line. I tried the following numbers : 808 and ********** and both just have music playing. This is unacceptable lazy service trying to tie you into another 2 years of being on the same contract. Response: Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised that the contract expire date is due 2017-10-02.

Prepaid migration can only take place a day after the contract expires.

The cancellation request was set up for the 10-10.

For any assistance after the 10th please do not hesitate to email me for assistance, my email address **********

Kind Regards,

Alice van der Merwe"

Well, let me tell you, I have sent Alice van der Merwe SEVERAL e-mails with NO response or action. PLEASE CANCEL MY CONTRACT RIGHT NOW!!! This is disgusting service.