KM
Khuliso M

1 reviews | Active since Aug 2017

01 Aug 2017, 14:10

my MTN CONTRACT NOT Provisioned

<p>i joned mtn in january taking two contract Huawei P9 Lite phones each a my topup 100.</p> <p>on my phone on April and May i never got provision my R110 untill i called in June and the gave me R65 instead of R110,further calls showed my contract wasnt loaded correctly and i had to go to the store where i signed up, i did that and only in July i get the correct R110. funny thing is the other contract number has been getting the correct amount monthly, my account has been deducted R249 every month with no fail but they cant compensate me for the previous month. everytime i call i get a new referrence and im told my querry has been escalated. im gatvol with MTN service.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Aug 2017, 23:25
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint.

Please accept our apologies for any inconvenience caused.

Kindly be advised that upon evaluating your account with regards to provisioning,we have credited you with R220.00 airtime.Please dial *141# to check your balances.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards

mike

Complaints Management Team
Reference Number: ***0