My MTN contract **********ly upgraded

<p>I had a contract with MTN from February 2015, which I paid R704 per month. By October 2016, I received an SMS stating that my contract has been upgraded (without my consent). From October 2016, MTN debited from my account R714 and thenafter R1000 and some rands during November 2016. From then I made a complaint on the 17 November 2016 where I was advised that an upgrade was performed on my account where someone took a new phone and in the process added a line on my account. Then I requested a cancellation of the lines, they converted one line from postpaid to prepaid. It looks like the added line was not cancelled along one of my lines or accounts. I am not getting any assistance from the callcentres as well the email communications initiated and the debit orders remain being made over the last months without consideration of the ***** which occured on my accounts. My credit record is being dented because I have been keeping on reversing the debit orders with hope that MTN will assist me.</p>