MB
Michael B

1 reviews | Active since Aug 2015

08 Aug 2015, 14:16

My money being ****** via MTN data deductions

I am continually finding MTN taking both my money and NOT crediting me with the data bundles purchased.<br> I bought 1GIG valid for 2 weeks, it said the data was used after 1week, then i checked it said i still have 260meg left. Could not access internet. I then loaded another R80 and bought R65 - 1GIG valid a week. When i checked again, it still showed only 260meg, the GiG no where to be found, when i checked money balance my money was also gone, it hey are always taking the \change"<br> <br> When i did electronic call centre check it says my number doesn't exist and phone keeps cutting my off"

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Replies (1)
MTN South Africa
MTN South Africa's reply24 Aug 2015, 09:27
Official
Hello Mike60,

Thank you for your Post

We sincerely apologise for the delayed response, As per our telephonic conversation. An escalation has been sent to the Network department to correct the Notifications you are receiving.

We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.

Kind Regards
Itumeleng Rakoena
REQ:***