My list of complaints of MTN

Dear MTN

This is my list of complaints to you:

Consultant who done my upgrade (Clayton) loaded the wrong package. This was done on 14 September 2017. As a result, I was not given the unlimited MTN to MTN minutes that I was suppose to get. Somerset Mall branch referred me back to Parow Centre where the upgrade was done. Ilyaas Alexander is "handling" the query. He doesn't give regular feedback, does not answer calls or SMSs, responds only when he feels like doing so. The "incorrect" package was still eligible for the unlimited minutes as per the brochure. Package was migrated to the "correct" package, but unlimited minutes was still not loaded. According to Ilyaas, the minutes would be activated by the next billing date (14 Nov). When he queried it, the package was changed back to the incorrect package, I informed him about this, and then it was changed back again, but still no unlimited minutes loaded. I spoke to Moenieb de Faariah who is the store supervisor. He promised to call me the following day, being 19 December 2017. It's been over 2 weeks, and I haven't heard from him, he doesn't answer his phone or reply to messages. Ilyaas claims he can't help me any further because the matter is by Moenieb, but Moenieb isn't being of any assistance. I've asked Ilyaas for the regional manager's contact details - request was ignored. Requested the same from Moenieb, and again, no response. It's been almost 4 months, and I'm still waiting for something to happen. I've logged the complaints on the MTN website twice already and no response was received, so this seems to be useless as the staff.