SN
Sonto N
1 reviews | Active since Sept 2014
20 May 2020, 15:44
My lines are blocked
Good day
I paid my Mtn bill for May, on the 26 April 2020 and sent proof of payment via Facebook messenger as done on the previous month. My lines were blocked a week later and when I called to enquire they told me they couldn't trace the payment and gave me an e mail address to forward the proof of payment, which I did. Till today my lines are blocked and the beaurea will reduce my credit score, the service is pathetic and I've been a customer for over 5 years.
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MTN South Africa's replyOfficial
21 May 2020, 12:33Good Day Sonto,
Thank you for the post.
Please forward the Proof of payment to email ***. We will log a request for your payment to be allocated into your MTN account. Kindly ensure that you include your ID number on the email when you send Proof of payment.
Kind Regards,
Itumeleng
MTN Complaints Management Team
Thank you for the post.
Please forward the Proof of payment to email ***. We will log a request for your payment to be allocated into your MTN account. Kindly ensure that you include your ID number on the email when you send Proof of payment.
Kind Regards,
Itumeleng
MTN Complaints Management Team
Best regards,
MTN South Africa's reply21 May 2020, 12:33
Official
Good Day Sonto,
Thank you for the post.
Please forward the Proof of payment to email ***. We will log a request for your payment to be allocated into your MTN account. Kindly ensure that you include your ID number on the email when you send Proof of payment.
Kind Regards,
Itumeleng
MTN Complaints Management Team
Thank you for the post.
Please forward the Proof of payment to email ***. We will log a request for your payment to be allocated into your MTN account. Kindly ensure that you include your ID number on the email when you send Proof of payment.
Kind Regards,
Itumeleng
MTN Complaints Management Team
Best regards,