TM
Tabea M
1 reviews | Active since Nov 2015
30 Nov 2015, 11:34
My line suspended!!!!!!
I upgraded in August, got an incorrect amount going off my debit order. I called MTN to verify and get a breakdown and was given stories and attitude, I was then told to refer my dispute to Hellopeter!!! I made it clear that I will not continue paying until the matter was resolved. My line has since been suspended, I cannot even call MTN to resolve the matter and the 083 808 number is INVALID. I also sent am email to [Email Removed] and have not received any feedback. How then can we resolve this matter if we cannot even communicate??<br> <br> Can someone from MTN please contact me, I don't know how and assist in resolving this matter.<br> <br> PLEASE!!!<br>
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
02 Dec 2015, 14:41Hello Kgabisang,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated to the credit controller team so they also assist you with a payment arrangement if necessary.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated to the credit controller team so they also assist you with a payment arrangement if necessary.
Regards
Thabelo
REQ:***
MTN South Africa's reply02 Dec 2015, 14:41
Official
Hello Kgabisang,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated to the credit controller team so they also assist you with a payment arrangement if necessary.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have escalated to the credit controller team so they also assist you with a payment arrangement if necessary.
Regards
Thabelo
REQ:***
