TM
Tabea M

1 reviews | Active since Nov 2015

30 Nov 2015, 11:34

My line suspended!!!!!!

I upgraded in August, got an incorrect amount going off my debit order. I called MTN to verify and get a breakdown and was given stories and attitude, I was then told to refer my dispute to Hellopeter!!! I made it clear that I will not continue paying until the matter was resolved. My line has since been suspended, I cannot even call MTN to resolve the matter and the 083 808 number is INVALID. I also sent am email to [Email Removed] and have not received any feedback. How then can we resolve this matter if we cannot even communicate??<br> <br> Can someone from MTN please contact me, I don't know how and assist in resolving this matter.<br> <br> PLEASE!!!<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Dec 2015, 14:41
Official
Hello Kgabisang,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have escalated to the credit controller team so they also assist you with a payment arrangement if necessary.

Regards
Thabelo
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