1 reviews | Active since Dec 2015
My Limit has been removed without my permission
Hi<br> <br> I took out a contract in AUG 2015...the Contract was for a Samsung tabet with only 1 gig data (daytime) and 1gig data(night time)....I ensured that when I took out the tablet that there should be a limit and no calls could be made...so basically once the 1gig data is finished, then I'm unable to use the phone and can only top up if I buy airtime...<br> <br> All these months from AUG 2015...this has worked perfectly and has been the case...when I received my statement this month...too my suprise Ive been billed 1600 extra....when I phoned the called centre...I was told there's no limit on the account...but all these months there has been a limit....I'm not happy and will not accept these charges...MTN should be liable for this as the error lies on there side...<br> <br> Please help...I need this sorted out 2day before my account is debited .<br> <br> The phone number in question is ***.<br> <br> My email is delanoj@need bank. Co.za<br> <br> And my phone number is ***<br> <br> Work number ***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The usage limit was changed from R0.00 to R1600.00 on 2016-02-29 at 18:40:07, this was done by the cellphone user using the USSD code and you will be liable for the charges incurred after the limit was increased. The service has now been returned to R0.00 by one of our consultants.
Date/Time Source Channel Old SUL New SUL
2016-03-17 11:09 Service Provider R 0,00 R 0,00
2016-03-17 11:09 Service Provider R 0,00 R 0,00
2016-03-17 11:08 Service Provider R 0,00 R 0,00
2016-03-17 11:08 Service Provider R 1 600,00 R 0,00
2016-02-29 18:40 USSD R 0,00 R 1 600,00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The usage limit was changed from R0.00 to R1600.00 on 2016-02-29 at 18:40:07, this was done by the cellphone user using the USSD code and you will be liable for the charges incurred after the limit was increased. The service has now been returned to R0.00 by one of our consultants.
Date/Time Source Channel Old SUL New SUL
2016-03-17 11:09 Service Provider R 0,00 R 0,00
2016-03-17 11:09 Service Provider R 0,00 R 0,00
2016-03-17 11:08 Service Provider R 0,00 R 0,00
2016-03-17 11:08 Service Provider R 1 600,00 R 0,00
2016-02-29 18:40 USSD R 0,00 R 1 600,00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
