MY JANUARY 2016 BILL

Usually my latest bills get emailed to me. I have not received my bill for January 2016. A whole lot of emails and a phone call to MTN [all in the space of the last 6 days] I have still not yet been able to access my account and it also has not been sent to me [although promised yesterday morning] that it would be emailed to me within 24 hours, really. I received an email to tell me to log onto My contract [how I must be totally stupid] since I was not succesful with that. MTN Active has been replaced and when I registered and logged into the new site the last account available on the system was December 2015 totally useless. After the calls and emails and attempts to get a copy online, who do I ask now? A simple request? ALL I WANT IS MY BILL FOR JANUARY 2016 PLEASE...