My ID number *** myphone on number ***

So many time my phone the MTN never respond anything just drop the call when you talk to legal team in not answered anything about in my account and I waiting for 31st August 2022 almost two and a half years now and still not sort out in my account and showing 35,000 rand in my account without a not using and I need to show you some of these account please because I'm really tired of now and MTN never give me any respond and legal team not team in customer care are waiting for so long nothing this points so please I need two solution of my account please