My huge complaint and fpending Lawsuit against MTN:

I have been a customer of MTN for about a year and a half now and I have many issues with the non-existent customer service I have received over that period of time, I am now demanding I be refunded in full and paid compensation for all the misdeeds done to me by MTN. I have a mountain of evidence in phone calls against the company, all I have to do is contact ICASA and I can take out a huge lawsuit against MTN. I will now list some of the misdeeds done to me, that I have recorded call evidence of:

1. Lazy agents who refuse to give me the service I pay for and then pass me around from 1 department to the next. 2. Rude agents who, when I ask to speak to a manager, flat out deny me the right to do so and then proceed to hang up on me. 3. At one stage I was on bout a 3 hour call, where I got passed around to every department, claiming that the next department would assist me and nothing got resolved. 4. Agents taking my complaints personally about MTN and threatening to drop the line on me for being rude apparently. 5. Agents who are so lazy they put you back through the system, when they say they are putting you on hold. 6. Agents promising call backs and never calling back, managers promising the same and not doing so either. 7. Agents lying telling me another department will sort it out for me.. 8. Agents are clearly not properly trained in how to handle difficult situations 9. Sometimes your system and lines are so bad I cannot receive proper customer services either. 10. I constantly get misquoted on fees and then asked to go back to the store and pay more money in, why not get a few correct the 1st time. 11. Very often when I phone in with a small issue, it gets escalated way beyond reason. 12.Why am I the customer doing all the follow up, not once have I ever gotten a call back when promised one either. 13. i pay more than R1000 per month and am yet to once receive the service I should be getting. 14. The contract has been breached by MTN on multiple occasions now. 15. I can now sue your company for more than R50,000 if I feel like it, with all the evidence I have. 16. Agents who do not listen to the customer, fight with them and are not patient but want to get off the call quickly due to talk time bonuses they get.

Brett Wentzel (Long standing MTN customer)