My "FANTASTIC" weekend with MTN...

<p>Well, picture having a flat tyre at around 23:00hrs on a Friday evening on your way home, just my luck that the spare tyre happens to be flat too. <br />Pretty much in the middle of a random location. The first thing your instincts tell you to do is call for help. <br />BUT NOoooOOOOo...MTN tells me that I "do not have any minutes to make a call and that I should recharge my airtime..." Which is just utter ******* because I am currently a contract subscriber with the "reliable" network and my account had just been recharged a few days prior to that(21 Aug 2016 to be exact).<br />I am not "high-end" user or anything like that but this is what cheeses me off about big companies like you, the minorities suffer the most.</p> <p>I then checked my airtime balance to notice that I have "R0.00 airtime, R 153.37 reserved for data...".<br />Question: <br /> 1 - What is this service?<br /> 2 - Where does it come from? <br /> 3 - How was it activated?<br /> 4 - Why was it activated SPECIFICALLY FOR ME WITHOUT my knowledge?</p> <p>Moving on to Saturday afternoon, I check my balance and now it reads: "R153.37 airtime, R 00.00 reserved for data..."<br />Question: <br /> 1 - Why is my airtime skipping between "reserved for data" and "airtime"?<br /> 2 - What is the purpose of reserving airtime for data if I already have data on my sim?<br /> <br />Moving on to Saturday night, my balance has changed AGAIN!!!! Same applies for Sunday.</p> <p>@MTN, what games are you playing at? I am just grateful that what happened to me was not a life\death situation but can you begin to IMAGINE my FRUSTRATION at the moment with you guys?</p> <p>You TRULY "ain't loyal" and I am just THRILLED to be ending business soon with you guys as my contract is coming to an end soon.</p> <p>This is EXTREMELY disappointing and frustrating as I have not given you guys issues on connection with honouring my end of the contract but yet you fail to give be THE MOST BASIC service of making a call.</p> <p>I had a look and I am CURRENTLY not subscribed to ANY Wasps...</p> <p>FIX this immediately as this seems to me like bridge of contract from your end!!!</p> <p>Regards<br />VERY upset Consumer.</p>