My experience with Mtn Eastrand Mall and its instore agents has been excruciating and anxiety inducing to say the least.

My experience with Mtn Eastrand Mall and its instore agents has been excruciating and anxiety inducing to say the least.

Picture this. You apply for a device contract. Two weeks later your application gets approved, and you cheerfully go to the store collect your long awaited device. As you are about to be handed your device by the MTN agent, she takes back the box because the phone she mistakenly and ***********ly put in her system is a completely different phone. A phone that MTN never advertised, neither did they have stock of. What does the agent do you wonder? Order and get stock of the phone? No! She cancels my order and reapplies to rectify her initial mistake giving little to no reassurance on the probability of success.

Then follows another 2 weeks of waiting, poor communication, anxiety and false promises. Monday comes and the agent after avoiding my follow up emails, finally answers my call and tells me to collect my device this Friday the 08th of October 2021. After exercising patience and over looking her initial incompetence, I eagerly rush to the store after work to collect my order, after a month of waiting. I get to store to collect my order a second time only to be told I cannot be given my device despite providing all the necessary documentation and being approved the first time.

Essentially this agent successfully wasted my time and resources on numerous occasions just so she can display her incompetence to me in person. My approval for my first application is well documented with confirmation emails and screen shots. Words cannot describe how poor the customer service at MTN Eastrand Mall is. Truly disappointing as a first time experience at this store. I urge anyone that values their time to avoid this network, and more specifically the Eastrand mall MTN store.