My data is vanishing

Dear

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Will be able to follow the below steps that will help you curb your data usage going forward on your iPhone.

Allow Only Selected Apps to Use Your Cellular Data

Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.

Step #1. Tap on Settings → Cellular (Mobile in some cases).

Step #2. Toggle off the switch next to the app which you no longer want to use data.

Disable Location Services

One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.

Step #1. Launch Settings app → Privacy.

Step #2. Tap on Location Services.

Step #3. Toggle off the switch next to Location Services.

Turn Off Background App Refresh

Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.

Step #1. Open Settings app → General.

Step #2. Tap on Background App Refresh.

Step #3. Toggle off the switch.

Disable Auto-Downloads and Updates Using Cellular Data

Disabling auto-downloads and updates can be good for the health of your cellular data as well.

Step #1. Open Settings app → iTunes & App Store.

Step #2. Turn off the switch next to Use Cellular Data.

Turn off Cellular Data for iCloud

When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.

Step #1. Launch Settings app → iCloud.

Step #2. Tap on iCloud Drive.

Step #3. Scroll down and turn off the switch next to Use Cellular Data.

Disable Wi-Fi Assist

Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.

Step #1. Open Settings app → Cellular.

Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.

Prevent Mail App from Loading Remote Images

Prevent Mail app from loading stuff in the background.

Step #1. Open Settings app → “Mail.”

Step #2. Under Messages, toggle the switch next to “Load Remote Images.”

Stop Using Cellular Data for Apple Music

Make sure not to use cellular data for updating your library as well as loading the artwork.

Step #1. Open Settings app → Music.

Step #2. Tap on Cellular Data.

Step #3. Turn off the switch.

Send Low-Quality Images

If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.

Use Apps Smartly

Now, it's time to use apps smartly and prevent them from consuming your data.

Check Out What's App Calling

Step #1. Open WhatsApp → Settings tab → Data Usage.

Step #2. Toggle on the switch next to Low Data Usage.

Reign in Facebook

Step #1. Open Facebook → More → Settings → Account Settings.

Step #2. Tap on Videos and Photos → Video Settings → Auto-play.

Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”

Get the Perfect Control of Instagram

Step #1. Open Instagram → Tap on Profile Icon → Gear icon.

Step #2. Tap on Mobile Data Use.

Step #3. Toggle on the switch next to Use Less Data.

I trust that you will find the above information insightful.

Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team