pN
pearl N
1 reviews | Active since Jun 2011
06 Mar 2016, 18:24
My data is being depleted minutes after loadng
Bought data three times today and minutes after loading it gets depleted. I am so frustrated. I even turned off my cellular data thinking it might be my fault but minutes after that i got another sms telling me it was depleted. I have been hearing people complaining about MTN data being eaten up without any explanation and even heard it on 702 but didnt really take it seriously cos it never happened to me but after today i believe it and am really horrified.. Am frustrated to say the least :(
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MTN South Africa's replyOfficial
07 Mar 2016, 17:47Hello pearlnkosi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, your line was connected to the internet 3 minutes after the data bundle was loaded. Please contact our Data Support Department on 1555 for advise on how to check and deactivate Internet automatic updates and background data as your phone might have such applications active.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, your line was connected to the internet 3 minutes after the data bundle was loaded. Please contact our Data Support Department on 1555 for advise on how to check and deactivate Internet automatic updates and background data as your phone might have such applications active.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply07 Mar 2016, 17:47
Official
Hello pearlnkosi,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, your line was connected to the internet 3 minutes after the data bundle was loaded. Please contact our Data Support Department on 1555 for advise on how to check and deactivate Internet automatic updates and background data as your phone might have such applications active.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records, your line was connected to the internet 3 minutes after the data bundle was loaded. Please contact our Data Support Department on 1555 for advise on how to check and deactivate Internet automatic updates and background data as your phone might have such applications active.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***