SM
Sinenhlanhla M
1 reviews | Active since Oct 2011
19 Jun 2015, 15:34
My data has not been billed correctly
I have a contract with MTN and i recieve data on the 15th of every month.<br> <br> Am not happy with their service at all. My data has been disappearing from my phone like not noboby business. Its two months now this this is happening. <br> <br> I won't renew my contract with MTN if this is what they are doing with customers.<br> <br> Am not happy with the billing system ever since this strike has started.<br> <br> I want my Data back.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
23 Jun 2015, 14:08Hello sbmaziubko,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply23 Jun 2015, 14:08
Official
Hello sbmaziubko,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
