1 reviews | Active since Mar 2015
My data bundle disappears everytime I recharge.
I have a problem that every time I recharge and convert my airtime to a data bundle, after a minute or so it just disappears. I noticed this a couple of days ago, it then happened today (03/03/2016) when I call MTN to enquire about the cause of this, they cannot tell me why this is happening instead they tell me it \could\" be possible subscriptions which I do not have any knowledge of. This is ridiculous!<br> <br> I want to know why my data bundles disappear, the explanations I got from the two consultants I spoke to (Wendy & Paulina) are not satisfactory. I do not have any apps that are running on my phone's background, I logged everything out. Someone please help before I lose my mind, I've had it with MTN's bad service. This is really unacceptable. I need this resolved immediately and I want all the data I lost mysteriously refunded."
We are truly sorry for the inconvenience caused.
Please note that we've requested our Prepaid Management Team to look into the matter. They will be able investigate and see how your airtime has been depleted.
We requested that they make contact with you directly and resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused.
Please note that we've requested our Prepaid Management Team to look into the matter. They will be able investigate and see how your airtime has been depleted.
We requested that they make contact with you directly and resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
