EZ
Elnet Z
1 reviews | Active since Dec 2015
14 Dec 2015, 07:25
My data and aitime is being taken for nothing
On the 10the of December 2015 I loaded a 1 GB date bundle with MTN, on Saturday the 12th of December all my data was off my phone and my +- R35.00 airtime that was left. I phone the call centre on the 12th of December 2015 regarding this and I was told I was on the internet, how can I be on the internet if I'm at work and not even using the internet on my phone. I have never used 1GB data in 2ays in my life. I want MNT to prove to me that used all this data in 2 days and my airtime that was taken. If this are not getting sorted then I'm going to take this further.
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MTN South Africa's replyOfficial
20 Dec 2015, 08:24Hello Karnalie76,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the airtime that was left from making calls was R31.71 which was later taken by internet has been credited back to your account, but the remainder from your 1GB data bundles is there in the phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the airtime that was left from making calls was R31.71 which was later taken by internet has been credited back to your account, but the remainder from your 1GB data bundles is there in the phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
MTN South Africa's reply20 Dec 2015, 08:24
Official
Hello Karnalie76,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the airtime that was left from making calls was R31.71 which was later taken by internet has been credited back to your account, but the remainder from your 1GB data bundles is there in the phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that the airtime that was left from making calls was R31.71 which was later taken by internet has been credited back to your account, but the remainder from your 1GB data bundles is there in the phone.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo