IM
Inah M

1 reviews | Active since Nov 2013

12 Aug 2015, 08:47

My data and airtime keeps disappearing

I have been using my Samsung S4 for the past two years and have never had issues with data and airtime disappearing. Maybe it's because I was on contract. Since my contract expired and I did not upgrade it seems like MTN is trying to push me into a corner that forces me back to contract. My data has been flying like nothing on this earth! I have restricted my apps to only update when connected to Wifi. Last Friday I recharged with R30 and only watched a 2 minute video on youtube and the following day my data was gone. Last night I bought 100mb and I was on whatsapp for less than an hour. I switched my data off before going to bed and when I woke up this morning my data was gone. Also after buying data I had about R6 airtime left and this morning when I woke up it was down to R2. I called the call centre and some guy kept telling me to check my apps!!! I have changed nothing on my phone since I went from contract to prepaid yet my data keeps vanishing. It seems to me like MTN is trying to force me back into contract and I refuse!!! I've been on MTN ever since I got my first phone and have never had any issues before. But this right here is not working for me!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 14:59
Official
Hello inahm,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that besides internet browsing and downloading, your handset can also generate charges through updating and the running of data applications in the background. Please ensure that you also avoid having multiple internet pages opened.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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