SA
Shandre A
1 reviews | Active since Sept 2015
07 Sept 2015, 15:29
My data and airtime disappeared
hi <br> last week I loaded airtime and bought data and when later on the 03/09/2015 I reported it and they couldn't<br> assist me because my invoice was still open and they couldn't investigate until my invoice closes which will be on the 13th of September and there after I have to wait 68 hours before receiving feedback, in the mean time I have to sit and wait for all of this to take place without any feedback regarding my case I haven't received any case number from MTN or anything stating that I will be assisted.
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MTN South Africa's replyOfficial
11 Sept 2015, 09:19Hello ShandreA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is an unbilled invoice. Please contact our offices after the 13 September once finalised so that we can reconcile the usage and provide you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is an unbilled invoice. Please contact our offices after the 13 September once finalised so that we can reconcile the usage and provide you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply11 Sept 2015, 09:19
Official
Hello ShandreA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is an unbilled invoice. Please contact our offices after the 13 September once finalised so that we can reconcile the usage and provide you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is an unbilled invoice. Please contact our offices after the 13 September once finalised so that we can reconcile the usage and provide you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***