1 reviews | Active since Dec 2013
My dad passed away and I need a copy of a phone contract for his estate, no one at MTN can help!
<p>I have requested so many times that I need a copy of a contract so we can get the estate stuff resolved. We cannot finish anthing until I have this, yet no one at MTN is willing to help me. I have sent them a death certificate and everything! How can you treat people like this? We cannot get anything resolved in the estate until everything has been declared and MTN won't help us! They don't care at all! </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that we have emailed you the requested documentation.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that we have emailed you the requested documentation.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Got very friendly assistance. Got the documents I needed. Thank you very much
Got very friendly assistance. Got the documents I needed. Thank you very much