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Phuti M
1 reviews | Active since Mar 2015
08 Jul 2015, 19:14
My contract expired on 24 May 2015
My phone contract expired on 24 May 2015,I wrote and email to inform them that I am not renewing my contract and they should put my number on prepaid.i was shocked to get an SMS to say my phone shall be soft locked if I don't pay R902 at ABSA bank on 07 July 2015.On 08 July 2015 my phone was locked and I can't send ans SMS or make some calls.all I want is my number to be on prepaid.
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MTN South Africa's replyOfficial
28 Jul 2015, 11:51Hello Phuti040506,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Your contract expired on 2015-05-23 therefore you were supposed to pay the May invoice which was returned, this is because your invoice finalises on the 13th of every month. You are also liable for the June and July invoice because you used the line to make calls, send sms's and data usage. You can make payment to the following account:
ABSA ***
BRN: 632005
***
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Your contract expired on 2015-05-23 therefore you were supposed to pay the May invoice which was returned, this is because your invoice finalises on the 13th of every month. You are also liable for the June and July invoice because you used the line to make calls, send sms's and data usage. You can make payment to the following account:
ABSA ***
BRN: 632005
***
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply28 Jul 2015, 11:51
Official
Hello Phuti040506,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Your contract expired on 2015-05-23 therefore you were supposed to pay the May invoice which was returned, this is because your invoice finalises on the 13th of every month. You are also liable for the June and July invoice because you used the line to make calls, send sms's and data usage. You can make payment to the following account:
ABSA ***
BRN: 632005
***
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Your contract expired on 2015-05-23 therefore you were supposed to pay the May invoice which was returned, this is because your invoice finalises on the 13th of every month. You are also liable for the June and July invoice because you used the line to make calls, send sms's and data usage. You can make payment to the following account:
ABSA ***
BRN: 632005
***
Thank you
Wenzile Masina
REQ:***