pM
portia M

1 reviews | Active since Aug 2013

30 May 2015, 17:12

My complaints are never attended to

This is the 20th time that I log a complaintr on thjis forum and I ever get from the Mtn team is \ We appologise for the inconviniance caused and the ammater has been escalated"and that the end of it. No one bothers to call me or even try to resolve the matter. Mtn has the werst customer service ever. Is tjhis how client atr ttreated after taking their money? What happened to after servise? I need someone to call me back and tell where my cellphone is. Can I have someone that I can directly deal with as consultants at the Mtn store in menlyn are just ***********.<br> <br> <br> """

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2015, 14:36
Official
Hello laporche,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that our repair centre could not pick up any details with the IMEI number you provided, please contact the store where the device was booked in to confirm if it was sent for repairs.

Thank you
Wenzile Masina
REQ:***