1 reviews | Active since Nov 2016
My complaint is being ignored
<p>What does it take to get MTN to respond.</p> <p>All I want to do is to upgrade, but I am being blocked.</p> <p>I have a 'contract' which i was lead to believe was month to month as there was no device included. I am basically paying for data and airtime on a monthly basis. I am now ready to upgrade and have been told, sorry, no can do, this is a contract and is not due for upgrade.</p> <p>I have been to a store who directed me to a call center, who directed me to another call cenetr, who directed me back the the original store, which is cloed for renovations.</p> <p>I have used MTN complaints page on their website TWICE for this and have had NO feedback.</p> <p>I need to clarify why a no device, month to month contract cannot be upgraded now.</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly provide with the number in question or id number in order for us to be in a position to investigate and resolve your problem.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly provide with the number in question or id number in order for us to be in a position to investigate and resolve your problem.
warm regards
mike
REQ:***
zero eight three two two seven six seven seven two
zero eight three two two seven six seven seven two
Hello. Its now 7 March and all I have been asked is fora number.
I know that you can see my user details and contact numbers, so how about phoning me or even emailing me.
This complaint has been dragging on since 20 Feb.
Hello. Its now 7 March and all I have been asked is fora number.
I know that you can see my user details and contact numbers, so how about phoning me or even emailing me.
This complaint has been dragging on since 20 Feb.