My complain was not actioned as promised

<br> I am so disappointed with your response Veronica as there was no action taken about my account.my credit account is still active.Please send the instructions to VVMs(Debt collectors) to close the account on their side as they said they have not received any instruction from MTN to close the account.I really do not know how to express my disappointment <br> Refer to the below email:<br> <br> Hello nthabisengmo3,<br> Thank you for your post.<br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Kindly note that a request has been sent for the balance to be written off as the early termination fees were received and the contract cancelled. Your account status will be updated and you will not be contacted by our offices for this account.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Veronica<br> REQ:*** <br>