MM
Minkz M
1 reviews | Active since Dec 2013
07 Mar 2016, 13:56
MY CLAIM STILL NOT RECEIVED BY MTN
I submitted an insurance claim at MTN store at V&A Waterfront Cape Town on Thursday 03 March 2016 for my phone that was ****** so I am without a phone. I still have not received any feedback from mtn with regards to this. When I call the insurance department on *** it says my claim form has not been received.<br> <br> Can somebody please give me a call because I am getting really impatient.<br> <br>
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MTN South Africa's replyOfficial
07 Mar 2016, 16:09Hello Mimzie84,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
MTN South Africa's reply07 Mar 2016, 16:09
Official
Hello Mimzie84,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo