MY CLAIM HAS BEEN REFUSED.

I SUBMITTED A CLAIM FORM FOR A DAMAGED PHONE AND RECEIVED A MESSAGE THAT THE CLAIM CANNOT BE PROCESSED BECAUSE THERE WAS SOME MISSING INFORMATION. THIS SURPRISED ME BECAUSE I COMPLETED THE FORM IN FULL. I THEN RECEIVED A CALL FROM A CONSULTANT AND I TOLD THEM THAT THEY CAN CALL MY SON TO GET MORE INFORMATION ABOUT HOW THE DAMAGE OCCURRED. MY SON IS AT SCHOOL AND HE TOLD ME THAT HE HAD ONE MISSED CALL . THE INSURANCE DIDN'T EVEN GET BACK TO ME TO LET ME KNOW THAT THEY COULDN'T GET HOLD OF MY SON. I ONLY RECEIVED A MESSAGE FROM THE INSURANCE STATING THAT THE CLAIM CANNOT BE PROCESSED. I TRIED TO CALL THEM AND THERE WAS NO ASSISTANCE.