LE
Lisa E
1 reviews | Active since May 2015
12 May 2015, 19:30
My cell phone has been in for repairs since 28 Dec
My cell phone went in for repairs on 28 December 2014. It has been returned to me 4 times - each time still not working and needing to go back. I eventually contacted the area manager two weeks ago, requesting to either ask them to upgrade my phone earlier, refund me the months that my phone has not been in use or allow me to terminate my contract with no penalties. She said that she would log a call and give me credit for the past 5 months but could not tell me when this would be activated. She told me that i was unable to get an early upgrade and could not terminate the contract without being liable for R1800. When I asked if she was basically telling me to \suck it up'
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MTN South Africa's replyOfficial
18 May 2015, 17:17Hello lisaels,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation,rest assured that this matter is receiving priority attention with the relevant department. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation,rest assured that this matter is receiving priority attention with the relevant department. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply18 May 2015, 17:17
Official
Hello lisaels,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation,rest assured that this matter is receiving priority attention with the relevant department. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation,rest assured that this matter is receiving priority attention with the relevant department. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.