Item: MTN South Africa
Rating: 1
Author: Mario W

MTN South Africa's replyOfficial

18 May 2016, 07:22

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do pick up that the request has been sent to the billing department to investigate and to pass any credits due to the account. REQ:***

Please allow +-10 working days to be resolved.

We have opened the line for you due to the billing dispute.

Please note in the future if you use the self help service and you received the error again please first check the balance and data bundles to see if the service has been activated or not.

Kind Regards,

Alice van der Merwe

REQ:***

MTN South Africa's reply18 May 2016, 07:22

Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do pick up that the request has been sent to the billing department to investigate and to pass any credits due to the account. REQ:***

Please allow +-10 working days to be resolved.

We have opened the line for you due to the billing dispute.

Please note in the future if you use the self help service and you received the error again please first check the balance and data bundles to see if the service has been activated or not.

Kind Regards,

Alice van der Merwe

REQ:***

MW

Mario W's updateReviewer Update

18 May 2016, 09:38

Good Day Alice, Thank you for the response, Just to let you know. After every attempt I did check the balance and nothing was loaded. When the new month invoice was sent and my account recharged, I then noticed that MTN had loaded all of my attempts at once which had my balance at just short of 50Gb (including the promo data). I assure you, I use the self service very often and have never encountered this issue before, your self service up until recently been very good and when the bundle activates I usually get a notification of activation, which in this case I didn't. As of 11:38am on the 18th of May 2015 my line is still inactive. Regards. Mario van Wyk

MW

Mario W's update18 May 2016, 09:38

Reviewer Update

Good Day Alice, Thank you for the response, Just to let you know. After every attempt I did check the balance and nothing was loaded. When the new month invoice was sent and my account recharged, I then noticed that MTN had loaded all of my attempts at once which had my balance at just short of 50Gb (including the promo data). I assure you, I use the self service very often and have never encountered this issue before, your self service up until recently been very good and when the bundle activates I usually get a notification of activation, which in this case I didn't. As of 11:38am on the 18th of May 2015 my line is still inactive. Regards. Mario van Wyk

MW

Mario W's updateReviewer Update

18 May 2016, 09:38

Good Day Alice, Thank you for the response, Just to let you know. After every attempt I did check the balance and nothing was loaded. When the new month invoice was sent and my account recharged, I then noticed that MTN had loaded all of my attempts at once which had my balance at just short of 50Gb (including the promo data). I assure you, I use the self service very often and have never encountered this issue before, your self service up until recently been very good and when the bundle activates I usually get a notification of activation, which in this case I didn't. As of 11:38am on the 18th of May 2015 my line is still inactive. Regards. Mario van Wyk

MW

Mario W's update18 May 2016, 09:38

Reviewer Update

Good Day Alice, Thank you for the response, Just to let you know. After every attempt I did check the balance and nothing was loaded. When the new month invoice was sent and my account recharged, I then noticed that MTN had loaded all of my attempts at once which had my balance at just short of 50Gb (including the promo data). I assure you, I use the self service very often and have never encountered this issue before, your self service up until recently been very good and when the bundle activates I usually get a notification of activation, which in this case I didn't. As of 11:38am on the 18th of May 2015 my line is still inactive. Regards. Mario van Wyk

MW

Mario W's updateReviewer Update

18 May 2016, 09:38

Good Day Alice, Thank you for the response, Just to let you know. After every attempt I did check the balance and nothing was loaded. When the new month invoice was sent and my account recharged, I then noticed that MTN had loaded all of my attempts at once which had my balance at just short of 50Gb (including the promo data). I assure you, I use the self service very often and have never encountered this issue before, your self service up until recently been very good and when the bundle activates I usually get a notification of activation, which in this case I didn't. As of 11:38am on the 18th of May 2015 my line is still inactive. Regards. Mario van Wyk

MW

Mario W's update18 May 2016, 09:38

Reviewer Update

Good Day Alice, Thank you for the response, Just to let you know. After every attempt I did check the balance and nothing was loaded. When the new month invoice was sent and my account recharged, I then noticed that MTN had loaded all of my attempts at once which had my balance at just short of 50Gb (including the promo data). I assure you, I use the self service very often and have never encountered this issue before, your self service up until recently been very good and when the bundle activates I usually get a notification of activation, which in this case I didn't. As of 11:38am on the 18th of May 2015 my line is still inactive. Regards. Mario van Wyk

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