My Cell Phone Bill

<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I received my Cell phone bill for the month of April and contacted MTN accounts department,</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I was billed for additional Data that I never requested.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I did a service request with the self service option for 1 x 2Gb data bundle and the self service menu rep**** saying "technical sevice error" not haveing experieced this before, I tried again only to receive the same message again.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I then tried to load a 1 x 1Gb data bundle, only to receive the same message " Technical Service Error" after trying this one more time and receiving the same message, I gave up and left it.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">When my contract refreshed on the new month I noticed that I received over 50Gb of data on my device and after receiving my April bill I noticed that all of the attemts to load only 1 x 2Gb data has been loaded onto my account. I contacted MTN Customer Services and reported it to the Superviser who was very helpfull and understanding. He said to me that he has logged the propblem and that my bill will be rectified and I will receive my updated bill soon.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">My service has now been suspended and I am now being held liable for the sevices that I never requested.</p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">If my self service request sends me a response saying "Technical Service Error" and I report the mistake early enough for MTN to rectify the problem, MTN acknowledges the issue on record and then does nothing about it, Why should I be left with a bill of R2600?</p>