PE
Pakiso E
1 reviews | Active since Aug 2012
21 Aug 2015, 15:53
MY BROKEN PHONE
Hi,<br> <br> kindly see the details as requested and i will wait for response <br> <br> IME :***<br> DATE :06/08/2015<br> fsp :44774
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Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 08:07Hello Thaelepakiso,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per Jobcard ref: the handset has charges due to the fact that the handset damage is not a factory fault it's a customer fault, they also noted that the phone is out of warranty. For more details please contact repair centre ( call centre) on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per Jobcard ref: the handset has charges due to the fact that the handset damage is not a factory fault it's a customer fault, they also noted that the phone is out of warranty. For more details please contact repair centre ( call centre) on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 08:07
Official
Hello Thaelepakiso,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per Jobcard ref: the handset has charges due to the fact that the handset damage is not a factory fault it's a customer fault, they also noted that the phone is out of warranty. For more details please contact repair centre ( call centre) on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per Jobcard ref: the handset has charges due to the fact that the handset damage is not a factory fault it's a customer fault, they also noted that the phone is out of warranty. For more details please contact repair centre ( call centre) on ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,