bB
brendon B

1 reviews | Active since Jun 2016

29 Jun 2016, 09:42

My bill is 15 TIMES HIGHER THAN AVERAGE WITH NO EXPLANATION

<p>I have voluntarily suspended my number ********** 456 after receiving my June Bill. My average spend on this data line for the past 3 months was R 99.27. June bill was R 1467.64. My reference number for the suspension is ********** 9. I have tried repeatedly without success or reply to email the customer care and also to call the 808 number. After 3 days of no success, I assume that it is impossible to get through to any live human employee of MTN. I have also logged my complaint with the MTN store at Watercrest Mall in KZN. I am one of the previous Autopage customers . As a customer of Autopage, my relationship dates back to the days befor cell-phones, when Pagers were used as a form of communication. I wish to end this contract with immediate effect, but the penalty cost is more than double what it will cost to just let the contract run its course and to pay my montyhly subscription for the next 15 months. I do not anticipate a reply from MTN as their customer service is NON-EXISTENT!!!!!!!! Regards, from Brendon Beukes</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jul 2016, 11:25
Official

Good D ay Brendon Beukes

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have escalated the matter to our Billing team to investigate and validate the usage. They will revert to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********