MY Bad Service
I upgraded on the 4th April and was told I'll receive my new phone I 3/5 days I never for the phone ; when I called 8 days later I spoke to a manager called Nadia at customer care who told me I should wait till the 10th day on the 13th day I called only to find out that the courier company took the handset back and said I refused it when they never delivered , Isher at complaints department promised to sort things out for me and he said I'll get the parcel by monday; today is Wednesday and still no parcel; now when I call I get tranfered to many places with no help, my question is am I going to be billed at the end of the month and for what?
Thank you for taking my call
We sincerely apologise for the inconvenience that you have experienced in our touch points regarding your contract upgrade, ***.
We value you as our customer and it is not our intention to dissatisfy you.
We would like to assure you that we do strive to provide the best service at all times.
We have engaged with the relevant department dealing with these matters to investigate and resolve your problem accordingly. A post delivery is already done and we are awaiting the approval.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
Eunice
Complaint analyst.
Best regards,
Thank you for taking my call
We sincerely apologise for the inconvenience that you have experienced in our touch points regarding your contract upgrade, ***.
We value you as our customer and it is not our intention to dissatisfy you.
We would like to assure you that we do strive to provide the best service at all times.
We have engaged with the relevant department dealing with these matters to investigate and resolve your problem accordingly. A post delivery is already done and we are awaiting the approval.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards
Eunice
Complaint analyst.
Best regards,