1 reviews | Active since Jul 2015
my airtime usage is ridiculous
i have been trying to get hold of mtn for the past 2 weeks but still no luck i wait for 30 minutes on the phone every time still no reply. i cant load airtime on my phone because when i do i have to use it immediately because somehow i am subscribed to some service even thou i know i never subscribed to any content service..it is frustrating and taking the **** out of me because i now have an expensive toy,and i am not happy about your service because already +200 within 2 weeks has been taken from my account. i called you and there is literally nothing you have done to assure me of why does my phone overcharge me of things i have no knowledge of and i am being blamed.I CANNOT LOAD AIRTIME EVERYDAY, FOR IT TO BE USED UP BY WHOEVER KNOWS WHAT. Its like having a bank account buy anyone being able to withdraw money from it.Is it not your job to protect my number from companies i did not give my contacts to?
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
There is a content charge on the number *** with the company called AIG. Kindly dial *141*5#okay and choose option 2 for content charge. You need to cancel each subscription until there is nothing registered on the sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
There is a content charge on the number *** with the company called AIG. Kindly dial *141*5#okay and choose option 2 for content charge. You need to cancel each subscription until there is nothing registered on the sim card.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***