SK
Sthembiso K
1 reviews | Active since Oct 2012
14 Mar 2016, 15:40
My airtime keeps disappearing
My airtime and data keeps randomly disappearing. I try make calls and it states that I do not have airtime but when I check I do have enough airtime. You guys keep sending me SMS' stating that I owe you yet i have NO CONTRACT WITH YOU!!!!! <br> <br> MY AIRTIME DISAPPEARS AND MY DATA DISAPPEARS TOO!! WHAT THE HELL IS GOING ON?
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Replies (1)
MTN South Africa's replyOfficial
17 Mar 2016, 15:52Hello Sthembiso Kunene,
Thank you for bringing this matter to our attention.
Our records indicate that you have multiple internet connections running on your phone. On your Samsung SM-N910C/SM-N910C Galaxy Note 4 handset you can check the active connections on Settings, data usage, below you will see active internet connections actively running. The reason for the insufficient airtime error it is due to the airtime being reserved for internet usage as there are applications that are running in the background. Kindly switch off and on the flight mode to remedy the error.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
Our records indicate that you have multiple internet connections running on your phone. On your Samsung SM-N910C/SM-N910C Galaxy Note 4 handset you can check the active connections on Settings, data usage, below you will see active internet connections actively running. The reason for the insufficient airtime error it is due to the airtime being reserved for internet usage as there are applications that are running in the background. Kindly switch off and on the flight mode to remedy the error.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply17 Mar 2016, 15:52
Official
Hello Sthembiso Kunene,
Thank you for bringing this matter to our attention.
Our records indicate that you have multiple internet connections running on your phone. On your Samsung SM-N910C/SM-N910C Galaxy Note 4 handset you can check the active connections on Settings, data usage, below you will see active internet connections actively running. The reason for the insufficient airtime error it is due to the airtime being reserved for internet usage as there are applications that are running in the background. Kindly switch off and on the flight mode to remedy the error.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
Our records indicate that you have multiple internet connections running on your phone. On your Samsung SM-N910C/SM-N910C Galaxy Note 4 handset you can check the active connections on Settings, data usage, below you will see active internet connections actively running. The reason for the insufficient airtime error it is due to the airtime being reserved for internet usage as there are applications that are running in the background. Kindly switch off and on the flight mode to remedy the error.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***