sH
simthandile H
1 reviews | Active since Jul 2015
24 Aug 2015, 12:12
my airtime keeps disapearing
i got transferred R15 airtime on friday 21/08/2015 i bought R3 daily bundles and made one call, i had a little over R10 left by the time i swiched of my data before midnight i had the airtime on the account. when i woke up the morning it was gone. yesterday i bought R30 airtime i made one call which went to voicemail. this morning when i wake up there i have R7 left with 17.20mb i did not purchace. i want my airtime this has been going on for some time and iv been ignoring it or when i call 173 i get an automated message saying that all the agents are busy and the line drops. this is unacceptable.
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MTN South Africa's replyOfficial
14 Sept 2015, 10:46Hello simthahani,
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
kindly note that your number had subscription for R7 per day its called Backgrounds for Whats app.You have downloaded a wrong version of Whats app that is why its charging you in future please download a free one that wont charge. we have send a request for subscription to be removed on your number.
Regards
Lorraine
REQ:***
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
kindly note that your number had subscription for R7 per day its called Backgrounds for Whats app.You have downloaded a wrong version of Whats app that is why its charging you in future please download a free one that wont charge. we have send a request for subscription to be removed on your number.
Regards
Lorraine
REQ:***
MTN South Africa's reply14 Sept 2015, 10:46
Official
Hello simthahani,
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
kindly note that your number had subscription for R7 per day its called Backgrounds for Whats app.You have downloaded a wrong version of Whats app that is why its charging you in future please download a free one that wont charge. we have send a request for subscription to be removed on your number.
Regards
Lorraine
REQ:***
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
kindly note that your number had subscription for R7 per day its called Backgrounds for Whats app.You have downloaded a wrong version of Whats app that is why its charging you in future please download a free one that wont charge. we have send a request for subscription to be removed on your number.
Regards
Lorraine
REQ:***