1 reviews | Active since May 2016

28 May 2016, 06:56

My airtime is gone!

<p> </p> <p>About 2 months ago I loaded 30 rand airtime on my phone to do a sim swap.</p> <p>The simcard I was used was from 2004. This morning I tried to reply to a message from my mother and I had no airtime.</p> <p>This is unusual as I leave the airtime on my phone to keep MTN from closing the simcard. I only use a wifi connection on the phone and disable mobile data as all my apps run from the wifi.</p> <p>Getting in contact with MTN's call centre is not possible and from past experience, I am sure they will tell me I am subcribed with some mobile service provider that takes my airtime on a daily bassis. A service I DID NOT sign up for, so there is no way to get my airtime back.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply31 May 2016, 13:09
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

May you kindly provide us with your cellphone number in order for us to be able access your account and investigate further.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***

's update01 Jul 2020, 10:33
Reviewer Update
BTW this never got resolved.