LP
LAAnngren Prinsloo
1 reviews | Active since Nov 2014
27 Dec 2015, 11:20
My airtime has disappeared once again!
Once again, my airtime has disappeared thanks to our favourite service provider, MTN. So what's going to happen now? Well, let me tell you: I'm going to receive a generic \we're so sorry"message with an empty promise that they're going to look into the problem. Never mind that R300 has just gone missing. I have absolutely had it with their complete ambivalence towards their customers! I hope that Nigerian fine forces you into bankruptcy... """
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MTN South Africa's replyOfficial
29 Dec 2015, 14:36Hello GJLPrinsloo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that as per our record, we note that there was used for internet connection and a purchase of 1GB.
Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that as per our record, we note that there was used for internet connection and a purchase of 1GB.
Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Dec 2015, 14:36
Official
Hello GJLPrinsloo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that as per our record, we note that there was used for internet connection and a purchase of 1GB.
Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that as per our record, we note that there was used for internet connection and a purchase of 1GB.
Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***