RS
Ricardo S
1 reviews | Active since Jul 2012
17 Aug 2015, 18:16
My airtime disappeared !
Whilst trying to make a call I was informed I have insufficient air time called call centre and was informed I was charged over R300 for data usage on 2015/08/17 after 2 pm but I have to wait for the 11th of September before I can query further or get itemised billing. I have uncapped wifi at home and and do not use MTN data from my house. It unfair that I cannot correct the problem now or dispute the usage but have 2 wait 20 odd days. Pathetic service.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 07:37Hello ricardosmith,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per the unbilled invoices closing on the 2015-09-11, there are no data charges accumulated currently on both contact numbers.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per the unbilled invoices closing on the 2015-09-11, there are no data charges accumulated currently on both contact numbers.
Warm Regards
Ntebaleng
REQ:***
MTN South Africa's reply10 Sept 2015, 07:37
Official
Hello ricardosmith,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per the unbilled invoices closing on the 2015-09-11, there are no data charges accumulated currently on both contact numbers.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per the unbilled invoices closing on the 2015-09-11, there are no data charges accumulated currently on both contact numbers.
Warm Regards
Ntebaleng
REQ:***