My airtime and Loyalty Points were not returned!!

July 02 2015 I was ****** and the guy who ****** me through my sim card out the window as he drove off. When I called in to the MTN call centre, I was not helped. So the following day I woke up and went to Festival Mall MTN and did a sim swop. I waited until my sim card was active then when I checked my airtime and loyalty points were not returned. <br> <br> I called the call centre who then advised that someone transferred the airtime and talking points at 07:00 Friday which I found highly impossible as the sim card was damaged and it had a pin code. They then returned 281 loyalty points and R0.81 airtime. I then queried this and they said that from the 1026 loyalty points I had there was a transfer of 1000 points which did not make sense as this would have left em with a negative balance. I then checked my journal and found that last year when I did a sim swop July, they told me the exact same information and gave me back the exact same amount of airtime and loyalty points.<br> <br> I spoke to a lady called Zanele Mazibuko who then advised that as per their system this is what had happened and she would not even hear what I was saying to her.