1 reviews | Active since Nov 2016
My airtime and data is getting used up at a ridiculous rate
<p>My data is getting used up at a ridiculous rate, just over the past few days i have loaded about 6gigs of data and about R500 of airtime. All of it has been completely depleted within that space of time. I called the MTN prepaid call center on 173 to let them know that something is terribly wrong but they keep telling me that its the internet that is depleteing my airtime and data.</p> <p>I have switched off all my cellular data with all my apps on my phone and yet still my data and airtime is getting depleted.</p> <p>I also have a WIFI modem that i use most of the day and i dont make many phone calls. Please can MTN stop taking advantage of its subscribers, what they are doing is **************** and should infact be investigated by the competition commission or the telecommunications ombud.</p> <p>****************!!!!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Pre-paid division to assist and resolved the request for data depletion. A call back will be done to advise and complete complaint .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Pre-paid division to assist and resolved the request for data depletion. A call back will be done to advise and complete complaint .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
