1 reviews | Active since Dec 2014
My airtime and data disappears
My airtime and data disappears. I had R210 airtime at the beginning of this month (as well as 2 Gigs of data) within 7 days my airtime was down to R10. And my data was gone. In the space of that time I had made about 2 local phone Calls asking someone to call me back. I used the Internet but because of poor signal I could barely even load Facebook. This has been happening for months now... I would change networks but I have seen there are numerace complaints about other network providers too. Please don't give me a long story about closing apps and background apps etc- I have been religiously checking that and there is NO way that will take away R200 airtime and 2 gigs of data. PLEASE help me out.
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that your number was provisioned with the airtime and data bundles on 2016-01-02, we will only be able to validate your usage once your new invoice has closed as this is still unbilled.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have noted that your number was provisioned with the airtime and data bundles on 2016-01-02, we will only be able to validate your usage once your new invoice has closed as this is still unbilled.
Kind Regards
Siphumezo
REQ:***
Hi there,
I still haven't heard anything further since this reply. My airtime and data continues to dissapear. Please can you assist me as this is becoming a costly process. Must I wait until the new month again?
I have tried to call call the call center but the call seems to fail after being on hold after a few minutes.
Thanks for taking the time to assist me
kind regards
Kate Arnold
Hi there,
I still haven't heard anything further since this reply. My airtime and data continues to dissapear. Please can you assist me as this is becoming a costly process. Must I wait until the new month again?
I have tried to call call the call center but the call seems to fail after being on hold after a few minutes.
Thanks for taking the time to assist me
kind regards
Kate Arnold