1 reviews | Active since Nov 2012
My Active for Business BEGGING TO PAY MTN...
<p>We tried to register on the MTNActive network. After completing all the necessary documents, we received respondence that we will receive links to activate our account. We never received any links.</p> <p> </p> <p>After a few months I phoned MTNActive again to hear why we're not able to log in. I phoned the last week several times and spoke to various people. Everytime I with the response that the MyActive people are not working directly with the public and that the problem has to be esculated to them. The one lady Denise remembered that I spoke to her and she esculated it again. This morning she said that the previous time she wrote a email to explain the problem to them and they did not respond on her email.</p> <p>All that we want to do is to register on the network to be able to pay MTN. It seems that MTN are very quick to respond to say that "Pay your account" but they don't deliver on service. Up to today when we click on "forgot your password" reset the password and try to log in it says that the bussiness doesn't exsist on the MTN network. One of the previous people said it was because the email address: ********** was misspelled on the system. I am so frustrated with MTN as I have been on the network for very long. I'm the owner of my own business but it seams that MTN can afford to loose my business and I am looking at other network providers.</p>
Good day Arnau,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, according to our records the support department is attending to your query and they will call you once access has been granted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,Bronwyn
REQ:***
Good day Arnau,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, according to our records the support department is attending to your query and they will call you once access has been granted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,Bronwyn
REQ:***
