MO
Maetso O
1 reviews | Active since Jan 2013
03 Sept 2015, 12:33
My account was wrongly debited
I have a contract phone with MTN that I took this year in January. The agreement is that I pay R426.01 for both the headset and the insurance. I use S5 mini. This month to my surprise MTN has debited my account with R690.99 that is a sum of S6 edge with insurance, and no one is explaining to me what is it that went wrong. I called the costumer service and asked them to cancel my contract and no one has come back to me yet. Please attend to this matter
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MTN South Africa's replyOfficial
03 Sept 2015, 18:37Hello MsMaleboo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees is R612.99 plus insurance of R72.00 per month.Should this not be the amount that you had agreed too,you may visit the store where the contract was created with a copy of your contract for this to be investigated and rectified.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees is R612.99 plus insurance of R72.00 per month.Should this not be the amount that you had agreed too,you may visit the store where the contract was created with a copy of your contract for this to be investigated and rectified.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
MTN South Africa's reply03 Sept 2015, 18:37
Official
Hello MsMaleboo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees is R612.99 plus insurance of R72.00 per month.Should this not be the amount that you had agreed too,you may visit the store where the contract was created with a copy of your contract for this to be investigated and rectified.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees is R612.99 plus insurance of R72.00 per month.Should this not be the amount that you had agreed too,you may visit the store where the contract was created with a copy of your contract for this to be investigated and rectified.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica