1 reviews | Active since Oct 2015
My account is suspended & I am blacklisted!
Good day<br> <br> I have tried calling into legal department but the phone just rings and when the lady does answer she says hello then the phone drops. Happened over 5 times already. My phone has been suspended now for over 2 months for an issue I have been battling with MTN for now over 4 months. A number was reactivated which I did not request but no matter how many times I have cancelled it and said I did not request it, it just gets reactivated and now I am blacklisted over MTN's error. On an email dated 27 July 2015 04:55:38 PM it was said that the contract expired and will not be renewed. So why do I still have to pay??? I have lost all my free minutes and data now plus my name is in the red with credit providers.<br>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the legal department for further assistance, they will revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the legal department for further assistance, they will revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***