1 reviews | Active since Mar 2015
My account is abnormal
During the month of June I was billed R2064 which i dd not understand where the ridiculous bill came from, so i decided to reverse that payment and days later went to mtn in cresta were i lodged my concerns as the mtn call center was on strike, a lady assisted me to lodge the complain in which she assured me someone will call me, but nothing surprised me when i didn't get the call as this is a norm with mtn, During the month of July the same thing happened again and the bill was even higher amounted to R3767.56 which i still felt that it was unreasonable considering that i am not using the sim card, i reversed it again. I called mtn on Monday the 24 August to try resolve this ongoing matter in which I spoke to a lady who forced me to take itimised billing to see the calls which i didn't understand how would that help in resolving the matter as i disputed the whole bill in the first place but non the less I just agreed on her sending the bill which I have since been waiting for, I would really like to resolve this matter as this is now irritating that mtn does no where my bank account whenever they need money from me but when I need help from them they never avail themselves
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cell number *** is on a open package 500 broadband.
The system do reflect that the account has been billed extra for data usage while on the Internet. The 500MB has been used up and the internet has been used further. We have sent the request to the billing department to validate the charges for June and July. If the billing department do pick up that the account has been billed incorrectly the credit will be passed, if they pick up that the billing is correct the account need to be paid for the extra usage. REQ:***, allow +-10 working days for the request to be finalized.
We do pick up that you have requested for this line *** to be converted to pre-paid this cannot be done now due to the account balance in arrears.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that cell number *** is on a open package 500 broadband.
The system do reflect that the account has been billed extra for data usage while on the Internet. The 500MB has been used up and the internet has been used further. We have sent the request to the billing department to validate the charges for June and July. If the billing department do pick up that the account has been billed incorrectly the credit will be passed, if they pick up that the billing is correct the account need to be paid for the extra usage. REQ:***, allow +-10 working days for the request to be finalized.
We do pick up that you have requested for this line *** to be converted to pre-paid this cannot be done now due to the account balance in arrears.
Kind Regards,
Alice van der Merwe
***
Best regards,