mG
marcus G
1 reviews | Active since Apr 2014
09 Jul 2015, 10:11
my account increased without any information
i have just received my recent bill from mtn only to realised that my bill had gone up to R20.00 i have then tried to call the call centre and i then get an answer and then they drop the line. this is pathetic service from MTN, neither is this my first complaint about them. <br> <br> I now want to cancel both my lines with MTN as soon as possible
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MTN South Africa's replyOfficial
17 Jul 2015, 09:31Hello marcus20,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
The request to cancel your lines has been forwarded to our Retention's department who will revert back to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
The request to cancel your lines has been forwarded to our Retention's department who will revert back to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply17 Jul 2015, 09:31
Official
Hello marcus20,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
The request to cancel your lines has been forwarded to our Retention's department who will revert back to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
The request to cancel your lines has been forwarded to our Retention's department who will revert back to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***